I've made a previous post re my headset mic not working, which has now been resolved. I also sent a question over razer supports email. Unfortunately, as live chat and phone calls aren't available in the UK, I can't speak to any of them immediately and have waited nearly 24 hours with no response.
My headset will not show on razer synapse 2.0. I have uninstalled all synapse software, disconnected and reconnected my headset multiple times etc. On my drivers, it only shows Realtek High Definition Audio under Sound, Video and Game Controllers and for Audio Inputs and Outputs, it has Mic In At Rear Panel (Pink) (Realtek High Definition Audio) and Speakers (Realtek High Definition Audio)
Also, in playback under sound settings, sound will only come through my headset if I set it to my speakers (which is the only option).
Please can I have some help?
Razer kraken V2 wont detect on synapse
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Userlevel 6
Hello there! What variant of the Kraken do you have? Is it the Kraken Pro V2 or the Kraken 7.1 V2? The Kraken Pro V2 connects to your device through 3.5mm jacks and will not be recognized by either your computer or Synapse 2. The Kraken 7.1 V2 connects to the PC through a USB connection and will be recognized by the system as well as by Synapse. Let me know if you have any more questions.
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