As the title says, I tried to wear them today, and they were really wobbly. I removed them and realised that the headbands have broken. My two year warranty is still valid. What do I do? Thanks.
Question
Razer Kraken V3 pro wireless plastic headbands broke (both sides
This topic has been closed for replies.
- Razer Support
Hey there, Psemouti2457!
I understand that you are having issues with your Razer Kraken V3 Pro. No worries, let me help you! Could you please send me a PM together with your answers to the questions below so I can properly isolate the issue?
1. Were there any incidents for your headset prior to the issue? i.e. dropped, accidental pull while standing up etc.
2. Did you happen to use more force than usual when removing the headset?
3. Were there any incidents of pulling or tugging the headsets making it stretch beyond its limit?
Also, please send me a PM along with your device's serial number and proof of purchase so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
I am looking forward to your response! Thanks!
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