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Razer Lancehead scrolling

  • February 14, 2022
  • 1 reply
  • 9 views
R
Hi everyone, I just bought a Razer Lancehead mouse and the scroll wheel is acting weirdly : if I scroll it up or down nothing happen. To scroll, I need to click on the scroll wheel, to activate the scroll mode where the page is scrolling up if I put my pointer in the upper half of the page, and scroll down if my pointer is in the lower half of the page, which is not the way I'm used to scroll... I've already tried the mouse with and without Synapse 3 on my pc. Any clue ? Thank you
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  • Razer.TroyStory
  • Let's start to fix it and make a story
  • 124 replies
  • February 16, 2022
RystoF1
Hi everyone, I just bought a Razer Lancehead mouse and the scroll wheel is acting weirdly : if I scroll it up or down nothing happen. To scroll, I need to click on the scroll wheel, to activate the scroll mode where the page is scrolling up if I put my pointer in the upper half of the page, and scroll down if my pointer is in the lower half of the page, which is not the way I'm used to scroll... I've already tried the mouse with and without Synapse 3 on my pc. Any clue ? Thank you
I appreciate your initiative in doing those troubleshooting steps. It could be the hardware causing the problem. Can you try your mouse on another computer? Should the problem persists, please PM me your device's serial number to validate the warranty status and look into RMA options. Thread locked to curb the conversation to PMs.
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