Razer Laptop cannot turn on and always show balck screen | Razer Insider
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Question

Razer Laptop cannot turn on and always show balck screen

  • January 31, 2025
  • 1 reply
  • 39 views

Hi there, 
Recently my laptop encountered some issues about turning on. 
Even if already fully charged or plugged, still got no power. 
May I know what’s the issue? Or who can I look for?

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • January 31, 2025

Hi chenyu55,

I'm sorry to hear that your Razer Blade not turning on. Please perform the troubleshooting in this article. If the steps didn't work, PM me and fill in the following information so I can initiate a case on your behalf:

  • Does the laptop shut down when removing the power adapter?
  • When did the issue start occurring?
  • Were any changes made to your Razer Blade before the issue?
  • Did you receive and install any Windows updates recently?
  • Were there any incidents that happened to your laptop before the problem? e.g. spilled liquid, etc.


Full Name:
Email:
Phone number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Product Name: 
Product Code/Number:
Product serial number:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

Save the shareable files via any online drive account listed here. Thank you!

*Thread locked to curb the conversation to PMs.