Razer Laptop in for RMA still waiting for a respone.. (3weeks ago) | Razer Insider
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Razer Laptop in for RMA still waiting for a respone.. (3weeks ago)

  • August 5, 2020
  • 1 reply
  • 20 views
A
Hi, I sent in my Razer 15 2018 advanced model on July 6th, because of overheating as well as mic and cam issues. I have been told they cannot repair my laptop and will send me a replacement (july 15th). After multiple follow-ups, they still have not even contacted the team that is responsible to send me a replacement laptop (August 6th). I need this laptop for work, and this delay is causing me financial stress. This is horrible customer service. Cheers
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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • August 5, 2020
I'm sure that's not the kind of experience we were hoping for you to have. Please PM me your ticket number so I can check what's happening from our end. I'll take it from there.
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