Razer Mamba Hyperflux keeps turning off | Razer Insider
Skip to main content

Razer Mamba Hyperflux keeps turning off

  • 4 August 2019
  • 3 replies
  • 21 views
Hi there. My mouse keeps randomly turning off even though the mousepad stays powered on. I have to click a bunch or move the mouse around to get the mouse to come back on. The mousepad is on a glass desk and I've unplugged my phone's wireless charger and moved everything metal away.



What is wrong with this? Is it just a problem with the device? Do I need to request a refund?



Edit: Also noticing that sometimes the mouse just quit responding but the lights on the mouse actually stay on.
This topic has been closed for comments

3 Replies

Razer.Caziel
Userlevel 7
Is the mat plugged directly into your PC? I highly recommend using USB ports on the back of your motherboard to avoid power issues. Do send me a PM with the serial number of your Hyperflux set so I can check for firmware updates.
Rubed0
Having the same issue as well , just bought the hyperflux this month , will drop connection (lights will go off and mouse not responding) during my CS:GO match / MMO games i am playing , it even happens to offline MMO/RPG games i am playing as well. I did the following

- Kept my router more then 1m away from my Hypeflux
- Keep my mobile devices / wireless devices more den 20cm/1m away from my Hyperflux
- using a wooden computer table
- only metalic item is my Razer blackwido X Chroma TE
- Firefly mousepad (hyperflux) is plugged in to the back of my CPU (direct USBs of motherboard)

I am able to use it directly using wired connection but it defeats the purpose of me getting the hyperflux setup

can you guys (Razer) help me with this issue ? if needed i can take a photo of my setup and post it here.

Its getting quite frustrating
- Razer ManO'War - Razer Blackwidow X Chroma TE - Razer Mamba Hyperflux
Razer.Caziel
Userlevel 7
As a fellow FPS player, I totally understand where you are coming from. PM me the serial number of your Hyperflux set so I can help you get this sorted out.
CookiesCookie settings