razer mamba/hyperflux mouse problems

Hello there! Was this working before? When did this issue start? Let me know.

Any update on this? I have the same problem regularly. I updated the firmware this morning but the issue persists. My issue started a few days after purchasing. Any support would be great!

baseVanillarush845
Any update on this? I have the same problem regularly. I updated the firmware this morning but the issue persists. My issue started a few days after purchasing. Any support would be great!

Hello there! You might want to check the placement of your Hyperflux as this can be due to external interference. Please make sure of the following:

• Do not place the Razer Firefly HyperFlux Mat on top of any metallic surface or structure.
• Do not place metallic objects, cellphones, charging docks, or wireless charging devices within 20 cm / 8 inches of the Razer Firefly HyperFlux's surroundings.
• Do not place the Razer Firefly HyperFlux within 1 meter of another Razer Firefly HyperFlux.
• Do not place the Razer Firefly HyperFlux within 1 meter of a Wi-Fi router.

Razer.RedPanda
Hello there! You might want to check the placement of your Hyperflux as this can be due to external interference. Please make sure of the following:

• Do not place the Razer Firefly HyperFlux Mat on top of any metallic surface or structure.
• Do not place metallic objects, cellphones, charging docks, or wireless charging devices within 20 cm / 8 inches of the Razer Firefly HyperFlux's surroundings.
• Do not place the Razer Firefly HyperFlux within 1 meter of another Razer Firefly HyperFlux.
• Do not place the Razer Firefly HyperFlux within 1 meter of a Wi-Fi router.

Yup, followed all those instructions. It's interesting to note that the lights are working on the mouse until I go to move it, then the lights go dead and I have to wait 5 seconds for the recharge to hit. I used to have it plugged into a USB hub and when this started happening (I thought maybe the hub was too weak) so I moved it to directly plug into my PC. Unfortunately this didn't help. I then thought that maybe due inactivity my PC was powering down the device (Windows Device Manager) so I updated my setting to not allow Windows to power down USB devices. Thought everything was good for a day or so, then it started up again. Is it possible that the internal capacitor on the mouse is not properly holding the charge? The pad is always lit up so it does not appear to be losing power. If I plug in the mouse in directly everything works fine. Is there a tool that I can use to troubleshoot this?

Thanks for the reply. Can you send over the serial number of your mouse to me through PM? Let's continue there.

Sure thing!