Razer Mouse Dock Pro

Question

Hello everyone, I recently bought a Razer Mouse Dock Pro, paired it with a BASILISK V3 PRO 35K mouse, and a low battery notification appears every half hour. I tried to reinstall the drivers, the program, reconnected, nothing helped. The charge panel shows the charge is working properly

Razer.Speedcr0ss · Answer

Hello everyone, I recently bought a Razer Mouse Dock Pro, paired it with a BASILISK V3 PRO 35K mouse, and a low battery notification appears every half hour. I tried to reinstall the drivers, the program, reconnected, nothing helped. The charge panel shows the charge is working properlyPlease try updating your mouse and mouse dock profirmware by downloading it from the following:• Mouse Dock Pro and Wireless Puck• Basilisk V3 ProYou should check for any debris on the mouse and dock. Clean the charging pins on both the mouse and the charging dock with a dry cloth. If the issue continues, please reset your devices using the Razer Synapse settings to see if that resolves the problem. If you need further assistance, feel free to send me a private message.*Thread is now locked.

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