I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.
The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.
I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.
I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.
Does anyone else have this issue on Windows 11?
Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue
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Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations，i have sent my Cobra Pro & Dock Pro to MSI for testing.
Then they encountered the same problem, but it was not obvious:
After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices.
I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post.
I can provide modre data if necessary. Thanks for offering up your hardware to MSi.
Newer MSi motherbords seem to be the common thread here.
I had no issues using the mouse dock pro on an older MSi X99 motherboard running W10.
If it isn’t MSi USB drivers, then it’s a Razer f/w problem.
Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations，i have sent my Cobra Pro & Dock Pro to MSI for testing.
Then they encountered the same problem, but it was not obvious:
After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices.
I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post.
I can provide modre data if necessary. Thanks for offering up your hardware to MSi.
Newer MSi motherbords seem to be the common thread here.
I had no issues using the mouse dock pro on an older MSi X99 motherboard running W10.
If it isn’t MSi USB drivers, then it’s a Razer f/w problem.
All of motherboard make dock pro malfunction are intel 12th chipset or higher like b660 z690 z790.
When i boot on computer, of course mouse would not be recognized, but recently i notice somethings interesting: When i booting to bios , the brightness of the LED on dock will be much darker than normaly, seems like to its insufficient power supply(low voltage). Then wait 20 seconds or more, the brightness will become nomarly and mouse can recognized on bios in the same time. But it cant work when i booting to Windows.
I think maybe those circuits or boot logics of USB Powersupply are different between MSI 12th motherboard and other brands.
Okay so I had this same issue after getting a new mother board and it is an MSI mother board. Its the MSI Z790 gaming board. I have had the issue where it does not recognize the dock when it first boots. What fixed it for me is enabling USB fast boot in the MSI center application. Hope this helps!
I have the same problem.
The same thing happens with Ryzen 5600X on MSI MPG B550 GAMING PLUS.
I have tried reinstalling Synapse, driver cleaners, etc. to no avail.
When this problem occurs, it will not return to normal unless the USB connector is plugged back in, and it will be accompanied by problems such as Synapse not recognizing the mouse or not being able to change the profile.
It's obviously Razer's fault, but I still can't hide my disappointment that they haven't done anything about it.
You can try doing clean Synapse reinstall:
- Uninstall Synapse
- Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
- Then restart your PC
- After reboot install Synapse again (as administrator).
ive done this multiple times and the issue is still there
i hop you all email razer about this issue like i have. i even had them send me a new one cause we deemed it a hardware issue, but i got my new one and its still doing it……. RAZER PLEASEEEEEEEEE FIX THIS!!!!!! make a firmware update
Okay so I had this same issue after getting a new mother board and it is an MSI mother board. Its the MSI Z790 gaming board. I have had the issue where it does not recognize the dock when it first boots. What fixed it for me is enabling USB fast boot in the MSI center application. Hope this helps!
I found this interesting. I also have an MSI Z690 board and have been having this issue like crazy. I went into the MSI Center application and I have loaded the “Devices Speed Up” option and activated the “Speed up USB” option. It seems that it has fixed this issue for me. My Basilisk V3 Pro is now connecting and I’ve not had this issue since I’ve activated this setting. I will report back here if anything changes.
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