I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.
The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.
I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.
I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.
Does anyone else have this issue on Windows 11?
Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue
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Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations，i have sent my Cobra Pro & Dock Pro to MSI for testing.
Then they encountered the same problem, but it was not obvious:
After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices.
I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post.
I can provide modre data if necessary. Thanks for offering up your hardware to MSi.
Newer MSi motherbords seem to be the common thread here.
I had no issues using the mouse dock pro on an older MSi X99 motherboard running W10.
If it isn’t MSi USB drivers, then it’s a Razer f/w problem.
Hey guys, on April 7th i reported to MSI about the malfuction of Dock Pro on MSI motherboard. After a few days of conversations，i have sent my Cobra Pro & Dock Pro to MSI for testing.
Then they encountered the same problem, but it was not obvious:
After they set up the platform,there has been a one-time occurrence where it could not be recognized, but it was detectable again after rebooting. Since then, whether turning the computer off and boot on again or rebooting, it can be recognized, which was different from my situation. At present they havent found a method to reproduce the issue immediately, but they are still working try to look out what happend on those devices.
I have collected and sent some motherboard model from this post, but they request more information like power supply ,OS version and Synapse version.If someone want share their info, please repo on this post.
I can provide modre data if necessary. Thanks for offering up your hardware to MSi.
Newer MSi motherbords seem to be the common thread here.
I had no issues using the mouse dock pro on an older MSi X99 motherboard running W10.
If it isn’t MSi USB drivers, then it’s a Razer f/w problem.
All of motherboard make dock pro malfunction are intel 12th chipset or higher like b660 z690 z790.
When i boot on computer, of course mouse would not be recognized, but recently i notice somethings interesting: When i booting to bios , the brightness of the LED on dock will be much darker than normaly, seems like to its insufficient power supply(low voltage). Then wait 20 seconds or more, the brightness will become nomarly and mouse can recognized on bios in the same time. But it cant work when i booting to Windows.
I think maybe those circuits or boot logics of USB Powersupply are different between MSI 12th motherboard and other brands.
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