Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue | Razer Insider

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

  • 19 December 2022
  • 77 replies
  • 4572 views
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77 Replies

watchSilverSandsharp703

I know this doesnt help but ive got the same problem with the cobra pro on Windows 10.

Really annoying. Hope they will fix this.

D

I have the same issue with the Dock and Basilisk V3 Pro. It has nothing to the with the mouse, it appears that the dock gets into a bad state and fails to enumerate correctly as a functional USB device.

D

I have the same issue with the Dock and Basilisk V3 Pro. It has nothing to the with the mouse, it appears that the dock gets into a bad state and fails to enumerate correctly as a functional USB device.

Found this is the driver event log:

Device settings for HID\VID_1532&PID_00A4&MI_00\8&22f4e910&0&0000 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: HID\VID_1532&PID_0064&MI_00\8&1d6a8d2&0&0000
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Location Path: 
Migration Rank: 0xF000E000FFFFF100
Present: false
Status: 0xC0000451

D

Why are the device PID’s changing?

N
Userlevel 1

I have the same issue with the Dock and Basilisk V3 Pro. It has nothing to the with the mouse, it appears that the dock gets into a bad state and fails to enumerate correctly as a functional USB device.

Found this is the driver event log:

Device settings for HID\VID_1532&PID_00A4&MI_00\8&22f4e910&0&0000 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: HID\VID_1532&PID_0064&MI_00\8&1d6a8d2&0&0000
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Location Path: 
Migration Rank: 0xF000E000FFFFF100
Present: false
Status: 0xC0000451

 

how/where can we locate the driver event log to see if we have similar entries? 

N
Userlevel 1

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of.

 

USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

RelaxxDE

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again.

The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC.

I also get the issue when my PC goes to sleep. When waking the PC I get the same problem.

I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install.

Does anyone else have this issue on Windows 11?

i have the same problem with the Cobra Pro and the Dock Pro 

T

Hello me the dock is not recognized by the application so impossible to manage the lights of the station I can just charge the mouse 

I really tried everything 

N
Userlevel 1

*possible fix* - it seems to have cured my dock pro from not being recognised by windows (for the moment at least)

 

you will need a spare keyboard and mouse…..

 

1.Update the dock firmware to the latest version, link to firmware site https://rzr.to/xt9ITA

2 unplug every razer product from PC (but resist temptation to put in bin)

3 completely remove all razer software from PC.

4. run the razer driver removal utility 3-4 times in succession as administrator (I found once just was not enough and it kept on removing OEM.inf files even on second or third passes), link to tool https://rzr.to/7c7Za​​​​​​​

5 install latest razer software run installer as administrator

6 reboot PC,  log in windows, sign into razer account, sync, shut down PC

7 whilst PC is of, plug in all razer peripherals.

8 turn on PC, 11 log into windows and go to razer software and “about”.

9 “check for updates”,  razer should download update with all your products listed.

N
Userlevel 1

*possible fix* - it seems to have cured my dock pro from not being recognised by windows (for the moment at least)

 

you will need a spare keyboard and mouse…..

 

1.Update the dock firmware to the latest version, link to firmware site https://rzr.to/xt9ITA

2 unplug every razer product from PC (but resist temptation to put in bin)

3 completely remove all razer software from PC.

4. run the razer driver removal utility 3-4 times in succession as administrator (I found once just was not enough and it kept on removing OEM.inf files even on second or third passes), link to tool https://rzr.to/7c7Za

5 install latest razer software run installer as administrator

6 reboot PC,  log in windows, sign into razer account, sync, shut down PC

7 whilst PC is of, plug in all razer peripherals.

8 turn on PC, 11 log into windows and go to razer software and “about”.

9 “check for updates”,  razer should download update with all your products listed.

 

Nope didn’t work, well it did the first few times and then it went back to the same behaviour as before.

V

hi, i had the same problem, and now i found out that the problem doesn't exist anymore if you deactivate the fast start function of windows. you can deactivate it in the power options. i only found this out by accident, because i had a problem with my nvidia driver, so i turned off the option.

N
Userlevel 1

hi, i had the same problem, and now i found out that the problem doesn't exist anymore if you deactivate the fast start function of windows. you can deactivate it in the power options. i only found this out by accident, because i had a problem with my nvidia driver, so i turned off the option.

 

Thanks Dude, I shall give this a try, the fast start option was checked so I have disabled it and see if it makes a difference.

Razer support are clueless, unable to help.

N
Userlevel 1

hi, i had the same problem, and now i found out that the problem doesn't exist anymore if you deactivate the fast start function of windows. you can deactivate it in the power options. i only found this out by accident, because i had a problem with my nvidia driver, so i turned off the option.

 

Thanks Dude, I shall give this a try, the fast start option was checked so I have disabled it and see if it makes a difference.

Razer support are clueless, unable to help.

This didn’t work for me.

A

Hi all, I have the same problem with the Razer Mouse Dock Pro when booting into Windows 11 the dock stops working my mouse is not detected even if I turn off the mouse and on again. I have to unplug the dock and plug it back in.

I did not expect issues like this on so pricy device. I hope that Razer updates the firmware as soon as possible to solve this issue. I was a fan of Razer but this not solving problems disappointed me a lot.

X

I also have this problem, but the strange thing is that my old Asus motherboard did not have this problem, but I recently switched to an MSI motherboard, and I have this problem. I wonder if it is the motherboard.

G

hello, I have the same problem !

D

Looks like this has been going on for about a year. My device does the same thing. Not wanting to be detected device on boot for Windows 11.

aeroCamelJASPER688 
I have the same problem. Should have bought Logitech….
ZETA-RAZER


This worked for me with the previous gen mouse dock. Still not a real solution :/

https://mysupport.razer.com/app/answers/detail/a_id/353/~/my-razer-device-does-not-work-at-startup ​​​​​​​

dsocohen

This is squarely a Razer issue that they MUST fix. There are too many instances of people having the same problems to simply chalk this up to defective hardware. I’m now on my second Mouse Dock Pro and am still having this issue 50% of the time.

 

HELLO RAZER….please provide a firmware update to fix this behavior! The only firmware available for the Mouse Dock Pro is the initial release from November 2022 and it hasn’t been updated since!

For those that might be interested in my system specs, I’m running W11 on an MSi Z790 Ace with an i9-13900k and 32 GB of Corsair Dominator Platinum.

karpunin

 

my setup Razer Mouse Pro Dock + NagaV2Pro

need to fix the Razer Mouse Pro Dock, this problem is only on motherboards MSI

50/50 may not be detected when turned on

tested MAG B760M MORTAR MAX WIFI + intel 13700 processor on different motherboards  (ASRock, Giga all OK)

Dear Razer employees, are you planning to solve this problem on MSI motherboards?

ps even in BIOS it does not work when turned on or rebooting

 

karpunin

.

1PUNCHM4N
Userlevel 2

I don’t think razer will fix this issue for MSI motherboards

 

but they have released a new firmware update yesterday. Still having the same issue. 

dsocohen

I updated my firmware as well, but I saw nothing in the firmware release that references this problem. I don’t expect that this will fix the issue. I’ll keep you all posted.

aeroCamelJASPER688

 

here a person wrote about enabling msi fast boot in bios, it helped me

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