Razer Naga Trinity / side buttons and light stopped working | Razer Insider
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fix: did this three time: unplugged it, removed razer synapse (regular remove, not the reinstall option), reboot pc, download synapse, reboot pc, connect mouse

Few hours ago i got my new mouse, once i got it connected it downloaded the synapses app so that was suprising, anyway i spent like an hour configuring my keybinds (i use the 7 button one) I set them to the num buttons and as i was testing them out in wow I realized the lights are off (i have been away for a min) I pressed a side button and it didnt work, none of themtried restarting the pc, unplugging the mouse, reinstalling the appswhat should i do? we think it might be faulty, is there a way to fix it?

Hello f1arcas,

Have you followed the troubleshooting steps from this article? Have you tried using the mouse on a different computer to see if the issue persists? Did you notice any physical damage to the mouse or the cable? Please message me your device serial number so I can verify its model and provide other workarounds. All the best!

*Thread locked to curb the conversation to PMs.
 

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