Hello, I’ve been trying to find a solution for my Razer Naga V2 Pro but it’s getting to the point of me just spending hours and hours trying to fix it. I am unable to use/load any profiles besides my default profile while I have to restart razer synapse over and over again to even get the default one to work “properly”. It keeps getting stuck in an endless loading motion and nothing happens.I can’t even reset it with the “factory reset” option on the top right cogwheel since that option is also constantly stuck loading. My basilisk v3 works perfectly fine and swaps thte profiles within 1-2secs.I’ve restarted my PC multiple times, unplugged, uninstalled synapse, restarted, uninstalled the mouse in device managers, updated the firmware and yada yada yada.I actually start to believe the mouse is defect or does/did anyone else a similar issue. I need help :(

Great, theres tons of people with the same issue but razer can’t reproduce it. They are telling me to factory reset windows and everything since they are too incompetent to find the issue XD never buying again from razerHello,Thank you for waiting while we investigated your reported issue.We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System.Below are some additional steps that you may take to address your issue.Please note that Razer is not liable for any data loss, data corruption, or any effects due to performing the steps below. It is recommended that you backup your device before proceeding.Restore Windows to a previous restore point (before issue occurred)Start Windows in Safe Mode to isolate the issueUninstall/Reinstall any programs that were recently installedReset your PC (Your Data and Programs will be removed) back to factory settingsAt this time, we will be closing your case. Should you need assistance in the future, please contact our support via https://support.razer.com/.

Just an update if this helps anyone - to be clear this issue isn’t fixed at all - I was able to load a profile onto onboard memory as long as it didn’t contain a macro. I still need the macro functionality in my use-case, but if this helps anyone in as well, figured I’d mention.Some of these steps probably aren’t necessary, but this worked for me twice. Tried it with a profile containing macros, and it did not work.Create a button layout/profile, but don’t try saving to onboard memory yet. Just have one saved so it is in the pane on the right side of the mouse interface as an available profile (should show directly below your onboard profile slots)Go to the system tray and right click the Razer icon and close all apps.Restart computerOpen SynapseClick the cog in the top right corner of Synapse, and do a reset on the Naga V2 Pro. With mine it did actually reset without the wheel continuously spinning.Immediately go to the Naga V2 Pro interface and drag and drop your profile created from earlier into one of the onboard memory slots.So this worked for me twice in a row, and to be clear the profile I loaded only had keyboard function/key binds. The most complex thing in the profile I loaded was ctrl + c and ctrl + v.If it helps someone, great! However again, this no fix at all. Razer still needs to address this issue.ps I had the mouseplugged in via usb cable when I did this.

Razer Naga V2 Pro Profile issues

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