Razer Nari Firmware update failed. Headphones won't turn on now. | Razer Insider
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Razer Nari Firmware update failed. Headphones won't turn on now.

G
Hello: So, I put on my headphones today to find out suddenly my Mic on my Nari doesn't work. Audio to the headphones is fine. I read around and found out updating my firmware might solve the issue. I proceeded to try and update it, but suddenly the firmware failed - I suspect the recharge cable was faulty and it interrupted the firmware download to the headset. It froze the updater so there was no option to retry. I reset the computer, but I've come to discover my headset now fails to turn on. I suspect the failed firmware download might have corrupted the original firmware. I fail to get power to it whether its plugged in to a charge port or its independent. I've tried to re-run the firmware updater.. and while it recognizes when the dongle is plugged into the USB port, I get the same problem when plugging in the recharge cable.. no power and thus no way apparently to update it. Any idea how I might fix this or try to factory reset it so the headset turns back on and I can try updating the firmware again?
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2 Replies

G
Razer Tech Support apparently hasn't got any ideas on how to fix this. I've seen videos on Youtube where people claim that if you run into a problem like this, 1 solution might be to unscrew the headphone that has the battery/mainboard in it and disconnect the battery to let it drain. this might allow for a reset of the headphones where it will power up again. I realize that opening the headphones up might void any warranty.. but these are used, so I've no idea if any warranty applies to them.. (Razer hasn't said yet even after giving them the serial #), so if they aren't under warranty and Razer can't give me any solutions, I don't see the harm in trying. Any thoughts?
Razer.Zionzedd
Any damages caused by disassembling the headset will void its warranty. If your device is deemed defective, the next step is to start a case and forward it to the RMA Team for a replacement request. You mentioned you're in contact with Tech Support, can you PM me the case number so I can coordinate with them and keep your case forward? *Thread locked to curb conversation to PM.
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