Razer Nari Ultimate | Razer Insider
Skip to main content

Razer Nari Ultimate

  • September 1, 2022
  • 1 reply
  • 61 views
F
A couple of years ago i bought Razer Nari Ultimate and now I'm unable to use it. The dongle is now being recognized by my PC as Avnera AV6301 and the headset won't connect. I have tried using the razer nari dongle recovery tool (https://mysupport.razer.com/app/ans...l-to-restore-and-pair-or-connect-a-razer-nari) and it says there is no update required. Next I also tried the pairing utility (https://mysupport.razer.com/app/ans...less-usb-dongle-to-a-razer-nari-headset-using) and while it detects both dongle and the headset it want to update. After clicking on update button states that "wireless USB transceiver firmware update failed". Next I tried nari firmware updater(https://mysupport.razer.com/app/answers/detail/a_id/1640/~/razer-nari-firmware-updater-|-rz04-02680) and this program won't even detect both dongle and the headset. Please help, the product is out of warranty now and the store won't do anything about it.
    This topic has been closed for replies.

    1 Reply

    Razer.Zionzedd
    There is a big possibility that the dongle is defective. I already responded to your PM so I can work on getting you a replacement dongle. *Thread locked to curb conversation to PM.
    CookiesCookie settingsAccessibility statement