Razer Nari Ultimate Disconnecting | Razer Insider
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Razer Nari Ultimate Disconnecting

  • September 17, 2023
  • 1 reply
  • 191 views
K

I own at least 10 Razer products. Have had zero issues outside some minor hiccups with synapse updates. 

I’m furious with the Nari Ultimate. $200 for a headset that has no Bluetooth and now just randomly disconnects on WiFi.

There is little to no response from Razer to my emails and questions regarding solutions and support.

 

This piece of hardware is a complete lemon. I would have purchased any other Razer headset but wanted the features that made the Nari unique. 

 

Makes me rethink my build and making to a move to Corsair for peripherals.

 

Disappointed. 

 

 

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • 3266 replies
    • September 19, 2023

    Hello kilos1919,

    I’m sorry to hear about the dropping conenction issues with your Razer Nari Ultimate. One probable cause for this to happen is that, you headset Bluetooth connection is affected by range, obstructions, and other Bluetooth devices. please do the following tips to help fix the problem:

    1. Range – try moving closer to your device. Be sure that the Bluetooth devices are about 10m apart from each other.
    2. Obstructions (walls, large furniture, etc.) – try removing these obstructions and ensure that you have a clear line of sight to your Bluetooth device to help improve your Bluetooth connection.
    3. Another Bluetooth device – other devices may interfere with your connection which affects the performance of your Bluetooth device. Try removing these devices to help fix the issue.

    If your need further assistance, PM your existing case number so I can review your contact history. All the best!

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