Razer Nari Ultimate Dongle Issues
Good evening, unfortunately my hand has been forced and I am left no choice but to make a forum support thread.
My Nari Ultimate has always had minor connection issues--disconnecting and reconnecting rapidly or disconnecting for a while then reconnecting--and I've thought nothing of them. However, today a strange problem arose where the dongle itself stops being registered as connected to my pc after the headset itself makes a sound. I have tried the Nari Recovery tool and even the Nari Pairing tool to no avail. I am unsure as to whether or not it is a dongle issue or another issue with my PC. My knowledge on dongle support is dubious at best, so I am in the dark as to whether I am able to get a replacement dongle. I have had this headset for more than 2 years minimum and any sort of proof of purchase is most likely long gone.
Any help would be greatly appreciated. Thank you for your time.
This topic has been closed for comments
- Razer Support
- 2388 replies
FronskI can help you get a new dongle. Please PM me the serial number so I can validate its model and start a case for a dongle replacement. Thanks! *Thread locked to curb conversation to PM.
Good evening, unfortunately my hand has been forced and I am left no choice but to make a forum support thread. My Nari Ultimate has always had minor connection issues--disconnecting and reconnecting rapidly or disconnecting for a while then reconnecting--and I've thought nothing of them. However, today a strange problem arose where the dongle itself stops being registered as connected to my pc after the headset itself makes a sound. I have tried the Nari Recovery tool and even the Nari Pairing tool to no avail. I am unsure as to whether or not it is a dongle issue or another issue with my PC. My knowledge on dongle support is dubious at best, so I am in the dark as to whether I am able to get a replacement dongle. I have had this headset for more than 2 years minimum and any sort of proof of purchase is most likely long gone. Any help would be greatly appreciated. Thank you for your time.
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