I have a headset Razer Nari Ultimate that I connect to my laptop, I downloaded the synapse and chroma software and they detect the device without any problem, I can change the audio settings and everything is working fine. 

The problem is with Chroma, my headset is shown in my devices but when I try to modify the RGB behavior the changes that I made are not reflected on the headset.

The headset stays in static green, if I change it to pulse green it is not modified. Some times the rgb doesn’t turn on at all. 
I’ve tried via wireless and usb and the behavior is the same