Razer Ornata Chroma Keyboard 4, 5, and 6 keys not working | Razer Insider
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Razer Ornata Chroma Keyboard 4, 5, and 6 keys not working

  • February 13, 2022
  • 2 replies
  • 211 views
T
I have a Razer Ornata Chroma Keyboard, and the 4, 5, and 6 keys on the number keypad do not work, although all other keys appear to. I have already tried taking it out of demo mode according to this thread https://mysupport.razer.com/app/answers/detail/a_id/1697?_ga=2.95050520.581385239.1644785345-1222133806.1644785344 (although I don't know which one applies to my keyboard, I have tried holding both esc+caps lock and esc+caps lock+space bar). I have also made sure Synapse is up to date, and I have entirely exited Synapse and the problem remains. Does anyone have any suggestions to fix this issue? Thanks.
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    2 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • February 14, 2022
    Try it on another PC (without synapse installed). If it's the same - there is some hw issue with these keys (did you spilled water on it by accident?).
    R
    The following steps below are for your keyboard. Please try it instead.
    • Unplug the keyboard.
    • Press and hold "Escape" and "Caps Lock" keys.
    • Plug the keyboard into a USB port.
    • Release all keys.
    Sometimes a speck of dirt or dust build-up may cause this issue. For now, try using a can of compressed air on your keyboard's volume to clean it up. You can use this guide as a reference. Should the issue persists, PM me the serial number of your device so I can check for other possible ways to fix it. *Thread locked to curb the conversation to PMs.
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