i’m posting here hoping for some guidance.
the bonded faux leather material on the wrist pad is separating and is beginning to peel.
the purchase was 2/23. initially customer service agreed to replace the wrist pad and all good, case closed.
later i received an email stating the replacement was declined because i purchased from an unauthorized seller. i had already provided a receipt from amazon. i requested my case be escalated to a manager for review, surely this was a mistake...but the next response was the same form letter except mentioning the seller is woot.com.
again, must be a mistake, woot.com is an amazon company. i sent them the woot wiki page that clearly show that amazon owns woot. furthermore, none of this has any Bering on the fact the wrist pad is defective.
i’m now on the third request for a manager and have little hope they will take a moment to actually review the situation.
what should i do? this was an expensive keyboard and presumably make from premium materials, which is clearly not the case.