Just this morning my “three” key (above the W and E, not numeric keypad) stopped working, both with and without shift pressed. I have tried putting the keyboard into and out of demo mode, disconnecting and reconnecting, and rebooting.
All other keys appear to work.
Model RZ0-0204
P/N RZ0-02041800-RU1
I can share video on PM.
Anyone have any advice?
Hello washotmail,
I’m here to help. Allow me to ask a few questions so we can isolate the concern. Were there any changes made to your system or device before the issue? Did you receive and install any Windows updates recently? Were there any incidents that happened to your keyboard? e.g., spilled liquid. Please try to perform the troubleshooting steps in this article. If the same problem persists, PM me your device serial number and proof of purchase so I can check for possible replacement options. Save the shareable file via any online drive account listed here. All the best!
*Thread locked to curb the conversation to PMs.
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