The current products I have from razer are:

- Razer Blackwidow v3 TKL (keyboard)

- Razer Viper Ultimate (mouse)

- Razer Mouse Dock



When I open Razer Synapse (latest version) it does not show my devices (image below)

And inside device manager, it shows as 'HID-Complient Mouse' (image below)



I tried updating to the latest firmware, but when I do it says that I have the latest firmware already.



Any help would be appreciated.