Razer Phone 2 charging port not functioning correctly | Razer Insider
Skip to main content

Razer Phone 2 charging port not functioning correctly

  • 10 May 2021
  • 1 reply
  • 50 views

Hello. I'm having a problem with my phone charging port not working correctly. I've tried all of the routine troubleshooting and it is the same. Basically, the phone will only charge on USB-A to USB-C chargers. It doesn't work on any USB-C to USB-C chargers. There is no dust in the port. It doesn't work in a computer or the original charger. Wireless charging still works normally. I've tried multiple cables and chargers. It also doesn't fast charge.

Is there anything else I should try? I suspect that it is the pins are dirty and not making good contact. Should I take the phone to a repair store? Any advice would be appreciated.
Did this topic help you find an answer to your question?
This topic has been closed for comments

1 Reply

Razer.Speedcr0ss
r0garc
Hello. I'm having a problem with my phone charging port not working correctly. I've tried all of the routine troubleshooting and it is the same. Basically, the phone will only charge on USB-A to USB-C chargers. It doesn't work on any USB-C to USB-C chargers. There is no dust in the port. It doesn't work in a computer or the original charger. Wireless charging still works normally. I've tried multiple cables and chargers. It also doesn't fast charge.

Is there anything else I should try? I suspect that it is the pins are dirty and not making good contact. Should I take the phone to a repair store? Any advice would be appreciated.


Have you contacted our Support Team? When did the issue start? Let's try to isolate the problem first by following the steps provided by this link. Should the issue persists, please send me the serial number of the phone that starts with "SN". Let's continue from there.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings