Razer Phone 2 problems

I had a chat yesterday with Razer Support about my faulty Razer Phone 2, we needed to end it with no solution as I didn't have the phone with me. Now I have the phone with me but there's no available agents to further help me on my situation. The case No. is: 200323-000107 Please I wanna be able to use my Razer Phone 2 asap