Razer Phone 2 shuts off while charging and unable to turn on anymore + other issues | Razer Insider
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Razer Phone 2 shuts off while charging and unable to turn on anymore + other issues

  • May 30, 2019
  • 2 replies
  • 51 views

My Razer phone 2 decided to turn itself off while charging today and does not turn on anymore. Charging using original razer charger + cable. I only had the brand new phone for less than 2 months. Bought April 1; permanently died today May 30. Attempted the hold power button + volume buttons hard reset method - did not work. Issues since day one: 1: Phone occasionally shuts off/restarts itself suddenly. 2: Sharp beep sound at random times when phone is being used in silent mode/no notifications. 3: Phone gets hot easily when charging and not concurrently being used. 4: Phone sometimes charges quickly, sometimes slowly and drains quick randomly when not playing games. I have submitted a ticket and am eager to get an RMA ASAP to fix this issue. Anyone else having a similar issue? Btw, I do not run intensive games on the phone. Bought it for its specs and asthetics n splendid display.
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2 Replies

Razer.Caziel
  • I am the Lightbringer
  • May 31, 2019
That is unfortunate. There really isn't much to do but RMA if the device no longer turns on. Do you mind sending me your ticket number via PM? I can check the progress of your case and I can try to speed things up.

Hi! Thanks Caziel, pm-ed you :)