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Razer Phone stuck on Logo screen

W
So customer chat could not help. Maybe someone here had same issue as I could not find it. My razer phone was working fine. I was playing a game when the phone just froze. I could not just power it off, so I held the power button with the volume up button. It acted like it was resetting as it should, but it just sits on the Razer Logo screen now. It wont do anything else. If i hold the power button for about 10-15 second, it powers off, but within a few seconds the logo screen comes back on, weather I press the power button or not. And there it sits, on the logo screen. Razer wants me to send it back for repairs as it is 1 year and 3 months old....so out of warranty...Thoughts? Attached a photo of what it looks like....
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    4 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • July 13, 2019
    Basically an eternal boot loop, right? Does this happen with and without an SD card?
    W
    1 person likes this
    • W
      WebGuyWebsites
    W
    Yes, it is the same with or without the SD card. Here is what I tried: (some with the help of customer service) 1) Hard reboot (Power + Volume Up) 2) Holding ALL buttons (Power + Volume Up and Volume Down) 3) Power + Volume Down Some of those key combos were from "Android" sites. I was trying to get into SAFE MODE or the BOOT directory. Nothing is working. Just comes on to the screen in the photo. All I was doing was playing a game I have played since I had the phone. The phone froze. No buttons worked, nothing. I did Hard reset (Power + Volume Up) and then it started....:frown_:
    W
    well it has been sent to razer to see if it can be fixed.........
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • July 22, 2019
    Apologies for the late response, I've been out of the office for a week or so. Do send me a PM should you have inquiries about the progress of the repair. Locking this thread for now.
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