Razer ProType double or triple typing | Razer Insider
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Razer ProType double or triple typing

  • December 27, 2023
  • 3 replies
  • 136 views
S

I’ve done all the troubleshooting stuff that I can do. It is clean on the inside. I’m using it on a work computer, so I am unable to download Synapse. Is there anything I can do? I can’t work like this anymore and this was an expensive keyboard to just throw away. Very disappointed in Razer at this point after a few other faulty products. 

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3 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • December 27, 2023

Tried to use it without Synapse (or better to test it on another PC without synapse)?

It does double/triple typing on all keys or some specific ones?

S

Yes I’ve tried it on three different computers. Two personal PCs with Synapse and one work PC without Synapse. I’ve had the same issue with all three. It is random keys. It changes every time. I’ve had anything from double type “aa” all the way to quintuple type “aaaaa” 

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • December 28, 2023

I’ve done all the troubleshooting stuff that I can do. It is clean on the inside. I’m using it on a work computer, so I am unable to download Synapse. Is there anything I can do? I can’t work like this anymore and this was an expensive keyboard to just throw away. Very disappointed in Razer at this point after a few other faulty products. 

Hello samantharodriguez,

I'm here to assist you. Can you please tell me when you started experiencing the issue with your keyboard? Also, were any changes made to your system or device? Additionally, were there any incidents that happened to your keyboard before the problem occurred? Can you also confirm if the issue occurs on both 2.4 and Bluetooth? Please let me know if you have tried to perform the troubleshooting steps from this article. If so, PM me your device serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. All the best!

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