Razer refusing to provide a recovery image.

Razer blade stealth 13"
I contacted support and informed them that the recovery options for my system are broken.

I included some basic system info including OS version info, motherboard revision and a copy of the invoice from the Microsoft store where I purchased the laptop.
The invoice listed the OEM model information as well as the serial number.

They responded asking for that same information as well as the s/n and model number for the power supply. Also they asked if the led of the power supply is still green and such..

They didn't respond for a few days so I reached out again ..they have now asked for all that information again stating that they have not received it..

I simply desire to reinstall my OS.
I have said PLEASE many times here..
I don't understand why this is so difficult..

I just want an OEM restore image.
If I have to pay for it ....fine ...
Why are they making this so incredibly difficult?!