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Razer Ripsaw Issues

W
Hello All, I need help with my Razer Ripsaw HD... the first one I got razer deemed "defective" and now im still having an issue with this one. I am trying to stream... anything, sometimes a PS4 sometimes a PC. The PS4 the cap will start for maybe 5 sec max then freeze. The PC... the screen is just black. Using SLOBS, and this is somewhat of a new development. I was able to stream a few times before this, but i would get a "glitch" at the bottom of my stream... ANYONE PLEASE HELP!! This is all on a streaming PC. The streaming PC stats: i5-4590 GeForce GTX 1650 8 GB ram Windows 10 Pro - V1909
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3 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • June 14, 2020
Things like these are rather tricky to deal with. Do you mind putting up a short clip showing your streaming rig, how everything is connected? If possible, show us what happens when you start a stream.
W
  • Wilder67
  • Author
  • 1 reply
  • June 23, 2020
https://www.youtube.com/watch?v=lvsv8HtcJcY So i am running an HDMI cord from the ps4 to the ripsaw then to my TV. I have the ripsaw going to my computer with the supplied USB-C cable to a 3.0 USB port... I have tried to use Voicemeter in the past to get game sounds to headphones while playing.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • June 23, 2020
I am leaning towards this being an app setting issue than anything else. Do send me your previous case number via PM so I can check what troubleshooting steps you've already gone through with our Support Team. Let's go from there.
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