Razer send me the wrong keyboard layout
Recently I bought the new Razer Blade 14 3060 with the US layout. When I finally got it in the mail I found out that they had send me the wrong product. The razer blade 14 3060 Nordic layout instead of the US layout. I contacted razer support but the only solution they give is a refund if I send the laptop back. The problem is that they want me to pay the shipping costs for this. If I do this it will take a lot of time and money for the shipping which probably will not be cheap. How do I know they will send me the right one if I will order a new one and can't I just get new keycaps from Razer? Does anyone have a solution for me?
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- Razer Support
- 7674 replies
Tommy_HSorry for the mishap. I understand how inconvenient that is. Allow me to notify our Support Team by sending me your email address to the case number. Let's continue our conversation privately by clicking this link. I'll be locking this thread now.
Recently I bought the new Razer Blade 14 3060 with the US layout. When I finally got it in the mail I found out that they had send me the wrong product. The razer blade 14 3060 Nordic layout instead of the US layout. I contacted razer support but the only solution they give is a refund if I send the laptop back. The problem is that they want me to pay the shipping costs for this. If I do this it will take a lot of time and money for the shipping which probably will not be cheap. How do I know they will send me the right one if I will order a new one and can't I just get new keycaps from Razer? Does anyone have a solution for me?
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