Razer support - is there anyone there? Case # 240902-001870

Hi Slacker280272,

I replied to your PM and I’m sorry to hear about your Razer DeathAdder V3 is not being detected on your PC. I also reviewed your case and the reason why Razer Support Team wasn’t able to  respond or assist you with the case because it was misrouted to the marketing or resellers support instead of peripheral. No worries, I'm here to help! Please perform the troubleshooting below to isolate the problem:

1. Ensure the device is properly plugged in and connected directly to the computer and not through a USB hub. Try plugging it into different ports to rule out a faulty connection.
2. Check the mouse cable for any visible damage or bends. A damaged cable can prevent the mouse from working.
3. Ensure Windows is up-to-date. See How to get the latest software and driver updates from Windows
4. Uninstall the drivers of your Razer mouse if the issue persists.
5. Connect the mouse to a different PC to see if it is recognized there. This helps determine if the issue is with the mouse or your computer.

If none of the steps resolve the problem, please fill in the following so I can request a replacement on your behalf:

Full Name:
Email:
Phone number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
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Product Name:
Product Code/Number:
Product serial number:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:

Subscribed to Razer Care?: Yes/No
Save the shareable files via any online drive account listed here. All teh best!

​​*Thread locked to curb the conversation to PMs.