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Razer Synapse 2.0 on MacOS not detecting my Razer devices

A
I just received my Razer Kraken 7.1 in quartz in the mail today, hooked it up to my Mac (mac OS Catalina) and noticed that the volume is kind of low in a lot of the conference call programs. I have the volume set at max and made sure that the programs were using my headsets instead of my macbook, but still have an audio issue. I downloaded the Razer Synapse 2.0 to see if I had any other additional settings there that I could adjust but after downloading the program, it wasn't detecting any of my devices. I'm also using the Razer Mamba Elite mouse.

Does anyone know how I can fix this?

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    7 Replies

    E
    I am currently having the same issue, Synapse 3 and 2 are not picking up my headset so I can not adjust the mic. I'm also getting poor sound in general.
    S
    1 person likes this
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      Saphenous
    3
    I have the same problem but for the new Razer Basilisk X Hyperspeed. The mouse was picked up by the OS via Bluetooth and is usable. But I would like to configure it please.
    Razer.Speedcr0ss
    Hey everyone! Thanks for posting your concern here. Was everything covered? Have you tried the peripheral to a different USB port computer?

    Hi @equestriantx! What's your headset's model?

    Hi @352005H14000358! What's your computer's operating system?

    Feel free to send me a PM together with your device's serial number. Let's continue from there.
    S
    1 person likes this
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      Saphenous
    S
    I'm having the same problem, I need a lot of help. I sent you a PM @Razer.SpeedCr0ss I don't know what to do I've tried everything. Walmart might not accept this as a return with covid. I should have looked to see if the mouse would work with a mac I didn't think I'd have an issue since my naga was working fine, and it's flipping 2020... why would a mouse not work.
    Razer.Speedcr0ss
    Saphenous
    I'm having the same problem, I need a lot of help. I sent you a PM @Razer.SpeedCr0ss I don't know what to do I've tried everything. Walmart might not accept this as a return with covid. I should have looked to see if the mouse would work with a mac I didn't think I'd have an issue since my naga was working fine, and it's flipping 2020... why would a mouse not work.


    Hey there! Thanks for bringing this to my attention. I replied to your PM. I'll wait for your follow-up.
    P
    I'm having the same problem...

    Razer.SpeedCr0ss
    Hey everyone! Thanks for posting your concern here. Was everything covered? Have you tried the peripheral to a different USB port computer?

    Hi @equestriantx! What's your headset's model?

    Hi @352005H14000358! What's your computer's operating system?

    Feel free to send me a PM together with your device's serial number. Let's continue from there.
    Razer.Speedcr0ss
    pedrohills
    I'm having the same problem...


    Hey there! Thanks for posting your concern here. Please be aware that the Razer Synapse 2.0 for MAC will be available up to MAC OS 10.14 only. Please refer to this link. Feel free to send me a PM should you need additional assistance. I'll be locking this thread now.
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