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Razer Synapse 2 Not Loading

  • October 10, 2020
  • 1 reply
  • 5 views
M
Hello other razer users! Im having a very peculiar issue. I have read the logs, re-installed about 20 times and even re-installed windows with no evail! this is the only issue in the logs: DEBUG Razer.Emily.UI.CommonConfigLoader [(null)] - StartConfig::Failed to load the common configurator, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, vers=2.59.130.800 Can you help me?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • October 12, 2020
    I highly recommend that you perform a clean installation of the app following this guide. After that, try to change your account's access level for the folder C:\\ProgramData\\Razer to full control. PM me if the problem persists so we can coordinate with our Software Team.
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