Razer Synapse 3 does not recognize Razer Chroma BlackWidow V2 | Razer Insider

Razer Synapse 3 does not recognize Razer Chroma BlackWidow V2

  • 30 September 2023
  • 1 reply

Dear Support,


For a few weeks my Razer BlackWidow V2 isn’t recognized as a suitable device for all the shi-shi and the pretty cool lightning stuff and all the settings you can set if you play a certain game etc.


I did not change anything (as always) and already tryed anything → changing USB-Ports, Updating Frimware on the keyboard, repairing Synpase 3, Uninstallung and reinstalling it, trouble shooting via windows driver settings, etc.


I’d love to see my Keyboard being recognized again by Synapse 3 and start glowing again. To be specific → There is not even a single key lighted. For a certain time the keyboard was “lighted”, however, Synpase 3 still wasn’t able to recognise the keyboard. Especially the game-specific effects do not work anymore.


Thanks in advance!


Best Regards


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1 Reply

Hi watchRaspberryRose102,

Allow me to assist you with your Razer BlackWidow Chroma V2, which is not detected in Razer Synapse 3. Please perform a clean re-installation of Razer Synapse 3 here. If the same issue persist, help me gather and PM me the following information below so I can initiate a ticket on your behalf:

Save the shareable files via any online drive account listed here. Also, fill in the following:

  • Full name:
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  • Mobile/Phone Number:
  • Country:
  • Date of purchase:
  • Place of purchase: