Razer Synapse 4 goes blank screen | Razer Insider
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Question

Razer Synapse 4 goes blank screen

  • June 16, 2025
  • 1 reply
  • 282 views

JJake

I’ve been having this trouble for weeks now. I can’t change my macro keys for whenever I changed the macro keys the Synapse goes blank screen in both of my mouse and keyboard. I’m using a Basilisk v3 and Ornata v3. 

Please fix this problem.

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1 Reply

Razer.ScarletRouge

Hey there, ​@JJake 

 

Thank you for sharing your concern here. No worries, let me help you! Please try these troubleshooting steps on this link to help resolve the issue: https://mysupport.razer.com/app/answers/detail/a_id/1917/~/how-to-fix-razer-synapse-when-it-crashes-or-fails-to-start

 

If the issue persists after performing the troubleshooting steps, please send me a PM so I can assist you accordingly. Thanks!


 

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