Razer Synapse - 5 Second freezes in World of Warcraft | Razer Insider
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Razer Synapse - 5 Second freezes in World of Warcraft

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Hello, I am currently in an ongoing support ticket with WoW tech support troubleshooting this issue. I am hoping to get some insight from both ends. In World of Warcraft, many people are experiencing an issue in-game which the screen will freeze for about 2-5 seconds in the middle of playing (Whether under heavy action or not). After following Blizzard Technical Support's steps to narrow down the issue, I discovered that uninstalling all Razer software totally fixed the issue! Now the problem is I am left with a few options I am not particularly fond of. Either I can play a different game and stop playing WoW altogether, stop buying Razer products and return the ones I currently use, or I continue to bother both parties until a one of their techs provide a fix for this.
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    7 Replies

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    • Scrappin0
    • Author
    • 3 replies
    • August 16, 2020
    Update: A Tech from Blizzard suggested the cause may be a conflict between Razer Synapse and Logitech Gaming Software. These two programs serve a similar function and may be attempting control over an aspect of the game simultaneously causing lockups during the game. I do currently use a Logitech Headset which I use the software to run it's features. So I do need both of them installed.
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    • Dodger101
    • 2 replies
    • August 17, 2020
    I have the same issue with the stuttering in World of Warcraft, but I am only running Razer products. When I turn off Synapse, the stuttering goes away. So the problem is in the Synapse software.
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    1 person likes this
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      Scrappin0
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    • Scrappin0
    • Author
    • 3 replies
    • August 17, 2020
    Dodger101
    I have the same issue with the stuttering in World of Warcraft, but I am only running Razer products. When I turn off Synapse, the stuttering goes away. So the problem is in the Synapse software.
    So after some time testing the outcome, uninstalling LGS did nothing about the stuttering/5 second freeze issue. Confirmed Razer Synapse is the sole cause of this. Someone from Razer please respond.
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    • Scrappin0
    • Author
    • 3 replies
    • October 5, 2020
    Does Razer Development not see/respond on their forums?
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    Dodger101
    I have the same issue with the stuttering in World of Warcraft, but I am only running Razer products. When I turn off Synapse, the stuttering goes away. So the problem is in the Synapse software.
    Same issue here, I only run Razer products and software and still get the 2-5 second freeze.
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    1 person likes this
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      Scrappin0
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    Hi dude. Oh, it's awful that this happened to you and to your game, because what you like to play so much and pay, in fact, has to work more. WoW is not such a new game and should lag and whistle and should start. But this should be solved by reinstalling or installing another version. Well, I'm not particularly adept at this, so I won't give the wrong advice. Well, in any case, besides the launch and the game files, there is also the gameplay. That is, the difficulty of pumping characters and getting gold and experience. And even after deciding to launch the game, it will be difficult for you to play because many players on the servers already know the level and things. Smartly in order to avoid such problems, the wowcarry website was created which will help you get experience, money and develop quickly.
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    • Dodger101
    • 2 replies
    • November 25, 2020
    explorer26
    it seems to me that this is only fan forum
    I had success using the Feedback Option in the Snaypse 3 program. A Razer tech has been walking me through steps and running logs. Give that a shot.
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