razer synapse breaks my mouse | Razer Insider
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Question

razer synapse breaks my mouse

M

my mouse stopped working after i restarted my pc. i noticed it wasnt recognized in razer synapse, so i tried a ton of things which all didnt work. i booted in safe mode and everything worked fine. i then tried repairing and then downright deleting razer synapse, which actually seemed to work after a restart, but i didnt connect the dots. just now, i opened razer synapse for the first time after reinstalling, and wouldnt you know, my mouse stopped working immediately! why?

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    2 Replies

    Razer.Zionzedd

    Hi maaya88,

     

    Try to reinstall your mouse’s driver and repair the Synapse 3 app by following the steps here. If that didn’t help, PM me the serial number so I can validate its model and check for other steps to help you address the connection problem. Thank you!

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7230 replies
    • April 3, 2023

    If you have Valorant installed, then uninstall Riot Vanguard anti-cheat software, as it can mess with Synapse, making devices not available.

    Also you can try doing clean Synapse reinstall:

    Uninstall Synapse
    Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
    Then restart your PC
    After reboot install Synapse again (as administrator).

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