razer synapse breaks my mouse | Razer Insider

razer synapse breaks my mouse

  • 2 April 2023
  • 2 replies

my mouse stopped working after i restarted my pc. i noticed it wasnt recognized in razer synapse, so i tried a ton of things which all didnt work. i booted in safe mode and everything worked fine. i then tried repairing and then downright deleting razer synapse, which actually seemed to work after a restart, but i didnt connect the dots. just now, i opened razer synapse for the first time after reinstalling, and wouldnt you know, my mouse stopped working immediately! why?

2 Replies

Userlevel 6

Hi maaya88,


Try to reinstall your mouse’s driver and repair the Synapse 3 app by following the steps here. If that didn’t help, PM me the serial number so I can validate its model and check for other steps to help you address the connection problem. Thank you!

Userlevel 7

If you have Valorant installed, then uninstall Riot Vanguard anti-cheat software, as it can mess with Synapse, making devices not available.

Also you can try doing clean Synapse reinstall:

Uninstall Synapse
Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
Then restart your PC
After reboot install Synapse again (as administrator).