Hello,
I cannot get Razer Synapse to start. Whenever I try to launch it, it says failed to start. I have uninstalled the software 5 times. Manually deleted the Razer folder in my C drive and did a windows scan and check for updates. Any ideas on how to fix this ?
Page 1 / 1
I'm investigating this at the moment, I think it may have something to do with .Net versioning on windows. Are you able to open the event viewer on your machine and look for errors under Window Logs > Application? The error I first get is:
Application: Razer Synapse Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.WebException
at System.Net.HttpWebRequest.EndGetRequestStream(System.IAsyncResult, System.Net.TransportContext ByRef)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(System.IAsyncResult)
Exception Info: System.Net.Http.HttpRequestException
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at AlexaLib.Common.AlexaReporting+<SendEndpointReport>d__59.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
and after that we get:
Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x607f012a
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x26452a2a
Exception code: 0xe0434352
Fault offset: 0x0012a6e2
Faulting process id: 0x2120
Faulting application start time: 0x01d7420bd4b7028f
Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll
Report Id: 02d29934-2a87-4335-b5e4-cda30ccf5e47
Faulting package full name:
Faulting package-relative application ID:
Application: Razer Synapse Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Net.WebException
at System.Net.HttpWebRequest.EndGetRequestStream(System.IAsyncResult, System.Net.TransportContext ByRef)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(System.IAsyncResult)
Exception Info: System.Net.Http.HttpRequestException
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at AlexaLib.Common.AlexaReporting+<SendEndpointReport>d__59.MoveNext()
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
and after that we get:
Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x607f012a
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x26452a2a
Exception code: 0xe0434352
Fault offset: 0x0012a6e2
Faulting process id: 0x2120
Faulting application start time: 0x01d7420bd4b7028f
Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll
Report Id: 02d29934-2a87-4335-b5e4-cda30ccf5e47
Faulting package full name:
Faulting package-relative application ID:
freshMadderLake312
Hello,
I cannot get Razer Synapse to start. Whenever I try to launch it, it says failed to start. I have uninstalled the software 5 times. Manually deleted the Razer folder in my C drive and did a windows scan and check for updates. Any ideas on how to fix this ?
Hi there! Thanks for initiating this thread. The Razer Synapse could have not launched properly due to admin restrictions, firewalls, corrupted Synapse files, or a Windows is operating system-related issue. Please perform the steps from this link and see if it helps.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.