I'm investigating this at the moment, I think it may have something to do with .Net versioning on windows. Are you able to open the event viewer on your machine and look for errors under Window Logs > Application? The error I first get is:



Application: Razer Synapse Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Net.WebException

at System.Net.HttpWebRequest.EndGetRequestStream(System.IAsyncResult, System.Net.TransportContext ByRef)

at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(System.IAsyncResult)



Exception Info: System.Net.Http.HttpRequestException

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

at AlexaLib.Common.AlexaReporting+<SendEndpointReport>d__59.MoveNext()

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()





and after that we get:



Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x607f012a

Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x26452a2a

Exception code: 0xe0434352

Fault offset: 0x0012a6e2

Faulting process id: 0x2120

Faulting application start time: 0x01d7420bd4b7028f

Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe

Faulting module path: C:\\WINDOWS\\System32\\KERNELBASE.dll

Report Id: 02d29934-2a87-4335-b5e4-cda30ccf5e47

Faulting package full name:

Faulting package-relative application ID:

---

freshMadderLake312
Hello,

I cannot get Razer Synapse to start. Whenever I try to launch it, it says failed to start. I have uninstalled the software 5 times. Manually deleted the Razer folder in my C drive and did a windows scan and check for updates. Any ideas on how to fix this ?

Hi there! Thanks for initiating this thread. The Razer Synapse could have not launched properly due to admin restrictions, firewalls, corrupted Synapse files, or a Windows is operating system-related issue. Please perform the steps from this link and see if it helps.

---