Razer synapse make my PC frozen. How to fix | Razer Insider
Skip to main content
Question

Razer synapse make my PC frozen. How to fix

  • September 7, 2023
  • 5 replies
  • 2705 views

Ryuga_Roxas

So I have been having this issue for almost 2 years now . My PC keep freezing for around 2,3 secs before becoming normal again . When freezing , I can’t use mouse , keyboard, RGB all stop on all Razer devices , even ones on Corsair in my case . Audio also stopped . Only Videos still running . 

This Issue happen no matter what I do even just on idle, surfing web or gaming . After becoming normal again , it will switch my audio source from my headset to my Leviathan V2, which is how I found out this issue happen when I afk from the PC and the pc was on idle at that time 

For 2 years , I have done countless things trying to fix this , like clean install windows , clean install synapse , Install each device 1 by 1 , buy new ram , turn power saver off in bios , clean windows and try a tons more fixes that every fix on Google must have been read by me  . It is a terrifying experience cause I barely can use My PC with this issue . 

However Today , my PC turn on with out internet . Therefore , my Razer account is not logged in and my Synapse is not turn on like always . I once read a fix that require you to log out of Razer account and turn off Synapse so Instead of logging in and turning on Synapse , I Just left it there. I once turn off Synapse off only without logging out but no Success. 

This time , My PC does not freeze randomly anymore. It has not even been a day yet so I have not got my hopes up but this is better than any days in the past so far . I will try to see things more . 

But Still at this point I can conclude Razer account and Razer Synapse is the culprit for my PC problem . So How are we suppose to fix this . I am glad I no longer get the issue but this is only a temporary fix. What is the point of buying Razer products without being able to change anything on synapse . So I hope anyone can give me some fix. 

Did this topic help you find an answer to your question?

5 Replies

  • Insider Mini
  • 1 reply
  • September 7, 2023

Intermittent freezes can be caused by a variety of factors, and the solution may involve a combination of the above steps. It's important to be patient and systematic when troubleshooting to identify and address the root cause of the issue.

 

 


  • Insider Mini
  • 4 replies
  • April 8, 2024

did you solve this problem ,becasuse i have same and i cant not even move mouse ,alt+tab or nothing.


Emrys33 wrote:

did you solve this problem ,becasuse i have same and i cant not even move mouse ,alt+tab or nothing.

Same here, after I bought my new keyboard razer deathstalker V2 pro,  my windows began to frezee and I think that it happens when the keyboard “wakes up” from rest mode


Same problem here.

 

Thanks for posting this. I have tried replacing the thermal paste and re-installing windows. Neither of which helped. 

 

I will attempt uninstalling synapse and report back.  This is ridiculous to be happening on a 3k dollar laptop while simply watching youtube. 


Can confirm that uninstalling synapse has fixed all of my issues. Trash. 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings