Razer Synapse no longer reads CPU/GPU temps for Hanbo AIO | Razer Insider
Question

Razer Synapse no longer reads CPU/GPU temps for Hanbo AIO

  • 5 March 2023
  • 5 replies
  • 295 views

I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?

Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers 

Setup

Operating system: Windows 10 

Motherboard: ROG Strix X50-E Gaming WIFI II

CPU: AMD Ryzen 9 5900X

GPU: AMD Radeon 6700 XT

Cooler: Razer Hanbo AIO 240mm ARGB

Fan controller: Razer PWM PC Fan Controller

Razer software: Razer Synapse 3


5 Replies

Userlevel 7

I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?

Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers 

Setup

Operating system: Windows 10 

Motherboard: ROG Strix X50-E Gaming WIFI II

CPU: AMD Ryzen 9 5900X

GPU: AMD Radeon 6700 XT

Cooler: Razer Hanbo AIO 240mm ARGB

Fan controller: Razer PWM PC Fan Controller

Razer software: Razer Synapse 3

Thanks for reporting this issue. Please PM me the Synapse version and gather the Synapse logs from your PC by following the steps here. I will kickstart a support ticket and raise your concern to the software team for advanced resolution.

I have the same problem.  I tried contacting support as well and nothing was solved.  After one of the Razer software updates it began working again.  The very next update it stopped working again.  I’m able to get temp and speed without issue from HWiNFO64.

 

 

OS: Windows 11 Pro

Motherboard: Gigabyte X570S AORUS Master

CPU: AMD Ryzen 9 5900X

GPU: Gigabyte AORUS GeForce RTX 3080 Xtreme 10G

Cooler: Razer Hanbo AIO 360mm ARGB

Razer Software: Razer Synapse 3.8.x.x

I have the same problem.  I tried contacting support as well and nothing was solved.  After one of the Razer software updates it began working again.  The very next update it stopped working again.  I’m able to get temp and speed without issue from HWiNFO64.

 

 

OS: Windows 11 Pro

Motherboard: Gigabyte X570S AORUS Master

CPU: AMD Ryzen 9 5900X

GPU: Gigabyte AORUS GeForce RTX 3080 Xtreme 10G

Cooler: Razer Hanbo AIO 360mm ARGB

Razer Software: Razer Synapse 3.8.x.x

Yeah thats the exact problem I’ve been having. Same CPU too. I wonder if anyone else with the same CPU or similar is having the same problem. I’ve contacted support several times and its always the same thing. I’ve given them the same info several times. One update fixed the problem until synapse crashed and went right back to the same issue

 

Userlevel 7

Hi LeFluffySquirrel and SydeEye! I understand how difficult the situation is. Allow me to kick-start an investigation and forward them to our Support Team. If you already have an existing case number, please send it to me via PM including your PC’s 

Did anyone get a resolution. I have synapse installed on Razer blade 18 with 13th gen I9 an RTX 4070, no temperature info in synapse??

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