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Razer Synapse Virus?

A
First time posting here. I am trying to get some information and Razer had this as an unofficial support forum.

I haven't played much games for about a year. However I do play wow once in awhile. I did get a new Razer Synapse Trinity mouse about 3 months ago. All the software was downloaded for it and it occasionally updates whenever I start the computer back up in the mornings.

This morning my AVG blocked a virus called IDP.ALEXA.53 and it showed a file path through C:\\WINDOWS\\INSTALLER\\RAZERCENTRAL\\161787932241IDBNRAPRRAZERSYNAPSECONFIGURATIONDATASETUP_V3.6.0415.040817.EXE

Process: C:\\WINDOWS\\INSTALLER\\RAZERCENTRAL\\161787932241IDBNRAPRRAZERSYNAPSECONFIGURATIONDATASETUP_V3.6.0415.040817.EXE

Detected By: Behavior Shield

I haven't downloaded any games, however I do have steam that I occasionally start up and it just does the updates once in awhile.

I tried looking this up and see that some old post as far back as 2019 say some people get this and it sometimes shows as a false positive for particular programs. But I have my razer synapse programs for my mouse downloaded for months, and like I said it just does the occasional update automatically when I start my computer up.

Has anyone gotten this through message through their AVG protection program? Do you know where I could find info as to whether this is or isn't a virus or threat?

See my screenshot please.
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    9 Replies

    P
    • plopinou
    • 1 reply
    • April 14, 2021
    Same issue with Avast here :confused_:
    A
    Just got the same issue today, super weird as Razer didnt update the software recently and I didn't change anything Razer-related recently. Anyone has more info on this issue?
    K
    • Khodos
    • 3 replies
    • April 15, 2021
    Same issue here. Using Avast.
    N
    I just got the same message however it was exactly the same time as a Razer update ws being applied. Dismissed it as a false positive and added an exception. If you are concerned you could take the file specified by AVG and upload to virustotal to check it's reputation
    K
    Same AVG message for me as well. I did read online that there could be False Positives with this, so I went ahead and granted exception.

    I'd really like to get some feedback from some Razer personnel on this one asap. Seems like a significant threat undermining trust in app updates..
    J
    I believe the virus warning is because of the new update for Alexa.

    Still unsure if it's a false positive, however, if you don't use Alexa you can block it for now until Razer has given us more information.

    I have mine stored in the Virus Chest using Avast. Hope this helps a little!
    S
    Same issue with Avast when I try appdate razer synapse
    D
    Just came across this today, myself.
    After turning on my PC from a few days.
    Posted a new topic on it to bump up. But I should have searched first. My bad!
    Either way, would like a chime in from Razer on this, would be nice.

    So new post and a bump! 🙂
    L
    Came across this issue today. Apparently still persists. Potentially malicous file IDP.ALEXA.53 is located in ...\\INSTALLER\\RACER CENTRAL
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