Razer Tartarus Pro not being detected by Synapse

Hi,

I’m experiencing the exact same issue since yesterday (after a Synapse update). How did you solve it ?

BR.

I just plugged mines back in today and getting the same thing. It does the default buttons everywhere just fine, but just doesn’t show up in Synapse at all. Tried the windows troubleshoot method, tried uninstalling and reinstalling the driver, tried different ports, tried installing synapse 2. Nothing, just refuses to connect to the software, but works with default buttons on all scenarios. Please halp...

Same here, the keyboard works fine on Windows 10 but not detected by Synapse. I also tried on a Windows 11 laptop but still MIA. Razer team, we need help please!

I'm also having trouble with the same issue. I just bought it a while ago and it's terrible. Please tell me what to do.Im not native English speaker.

I am Personally fuming , I  literally bought that device yesterday I connect it it works as a standard Keyboard area from 1-5 , WASD, etc , it is detected in  Device Manager  as HID Keyboard Device , but  Synapse is not detecting it at all , I also have Razer Naga Trinity works Perfectly Fine  , My Synapse is the latest version of Synapse 3. Not good experience at all !!! 

Anyone have a work around that problem , and can you guys  please check how is your Tartarus Pro detected in Device manager and report back , thank you in advance .

@Razer Admin, you seem to have a global software issue. Any chance to get an answer ?

This morning a new update arrived for Synapse.  I installed it and now Synapse re-recognizes my Tartarus Pro.  Whoopee!

same, god bless, was about to try out rewasd again, was pretty sure it would have done the job but now i don’t have to. like come on man, if synapse failed me this time around, i was 100% about to just trash all my razer shit for good. have been a razer fan boy for way too long and finally see the light of all the nay-sayers. only thing keeping me are their naga mice… soon as i find an alternative, i’m out

Issue fixed!

Ich bekomme solangsam HASS auf Razer. Dieser grotten schlechte Support ist der Hammer.

Verkaufen können sie gut und auch teuer aber der Support ist das letzte.

Habe das selbe Problem mit der Huntsman V3 Pro TKL mich kotzt dieser Laden nur noch an.

Das war das Letzte Teil was ich von dieser Firma gekauft habe, da geh ich lieber zu Logitech oder Corsair.

Razer ist und bleibt Grottenschlecht.