Razer Thunderbolt 4 Dock randomly disconnects accessories | Razer Insider

Razer Thunderbolt 4 Dock randomly disconnects accessories

  • 8 December 2021
  • 1 reply
  • 29 views
S
My Razer Thunderbolt 4 Dock continues to lose contact with my mouse and keyboard. The contact is restored after about 30-90 seconds or when I unplug and replug. No loss of contact with two monitors. I primarily use a Razer huntsman elite keyboard and Razer viper ultimate mouse.

Troubleshooting / Notes
1. These issues persist with other mouse/keyboards plugged into dock.
2. These issues do not occur when mouse/keyboard are plugged directly into PC.
3. I have tried thunderbolt firmware/driver reinstall
4. This issue was previously reported by another user at this post.
5. The issue does not occur with other USB-C docks (such as a dell one from work)
6. I'm on a RazerBlade Studio (2019), Intel i7 2.30GHz, 32GB RAM, Product ID: 00330-53226-55687-AAOEM
7. Synapse is up to date.
8. Issue persists with Synapse disabled.
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1 Reply

Razer.Speedcr0ss
Userlevel 7
S_DandyLion
My Razer Thunderbolt 4 Dock continues to lose contact with my mouse and keyboard. The contact is restored after about 30-90 seconds or when I unplug and replug. No loss of contact with two monitors. I primarily use a Razer huntsman elite keyboard and Razer viper ultimate mouse.

Troubleshooting / Notes
1. These issues persist with other mouse/keyboards plugged into dock.
2. These issues do not occur when mouse/keyboard are plugged directly into PC.
3. I have tried thunderbolt firmware/driver reinstall
4. This issue was previously reported by another user at this post.
5. The issue does not occur with other USB-C docks (such as a dell one from work)
6. I'm on a RazerBlade Studio (2019), Intel i7 2.30GHz, 32GB RAM, Product ID: 00330-53226-55687-AAOEM
7. Synapse is up to date.
8. Issue persists with Synapse disabled.


I appreciate that you've already tried the following above. The device has a possible hardware issue. If it was purchased from a local reseller and residing outside the US, please contact the store first and ask for a replacement. Otherwise, you can submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread to curb our conversation privately.
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