Razer TWS true wireless pro problem | Razer Insider
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Razer TWS true wireless pro problem

  • May 29, 2025
  • 1 reply
  • 18 views
focusheadDarkChestnut106

I had just bought my first razer earphone which is the Razer Hammerhead TWS pro and everything was amazing until i tried to connect it with my pc and it said connected but i couldn't hear a single thing with the earphone.Does anyone know what the problem is? Desperately seek for help :(

 

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1 Reply

Razer.ScarletRouge

Hey there, ​@focusheadDarkChestnut106!

I understand you’re having issues with your Razer Hammerhead TWS Pro. No worries, let me help you. Please try these troubleshooting steps on this link to help resolve the issue:

  1. Keep the earbuds charged, powered up, and connected to an audio source via Bluetooth.
  2. Check the volume on your audio source.
  3. Select the correct playback device in your audio settings if your earbuds are connected to your computer.
  4. Make sure the audio source is not muted.

If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!


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