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razer ultimate not syncing

  • February 22, 2024
  • 1 reply
  • 34 views
K

Hello again, this is not the first time, or the last time this has happened. The issue i am having is that the headset is no-longer synced properly to the dongle, and the dongle isn't reading. and this has happened in the past, the S/N (removed), and please get back to me via email - (removed)

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • February 22, 2024

Hello Kinkysquirrel92,

Sorry to hear about your Razer Nari Ultimate dongle issue. Can you confirm if you've tried downloading the Razer USB Dongle Utility here and re-pairing your headset to the dongle? If the same problem persists, PM me your device serial number and proof of purchase for warranty validation. All the best!

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