Razer Viper 8k wheel error | Razer Insider
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Question

Razer Viper 8k wheel error

  • February 29, 2024
  • 1 reply
  • 83 views

I have problem with mouse wheel. From time to time when I scroll down mouse does a random scroll up and vice versa. The mouse doesn’t has guarantee. Is there anything that I can do to solve this case apart form buying new mouse.

 

Best regards,

Pawel

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1 Reply

Razer.Aero
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  • Razer Support
  • February 29, 2024

Hello Maverick_11,

Have you tried updating your mouse firmware here? Let’s check if any software is causing the issue. Try to close or disable Razer Synapse 3 and observe if the problem persists. If so, PM me your device serial number and proof of purchase so I can check for a replacement option. Save the shareable files via any online drive account listed here. All the best!

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