Hello, recently I updated the Razer Synapse to version 20231208. After the update, my R.Viper Ult kept disconnecting in wireless mode. But if I use it wired, it is fine. And when Razer released newer version 20231215, I thought it would fix the issue but it is still the same.
I’ve tried changing to another port, different PC, updating the firmware, reinstalling Synapse and even tried using the mouse without the software. And the problem still persists.
Any idea on how to solve the issue? Is my dongle faulty? Did the software update causes my dongle to malfunction?
Question
Razer Viper Ultimate kept disconnecting
This topic has been closed for replies.
- Razer Support
- 3422 replies
Hello Raiyanas,
I'm sorry to hear that you are experiencing issues with your Razer Viper Ultimate after updating the Razer Synapse. It is possible that the dongle may be faulty or that the software update caused it to malfunction. Please PM me your device serial number and proof of purchase so I can check for replacement options. All the best!
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