need help with my Razer Viper Ultimate
everytime i restart my pc or i turn off and turn on my pc my mouse will not working (razer viper ultimate), i will need to unplug and replug the dongle so my mouse get discovered. my dongle is inserted into the razer charging dock
but, if i plug the dongle directly into my pc, it will always be recognized even if i restart my pc, is there any razer dock firmware issue happened here?
Razer Viper Ultimate not connected after pc restart, everytime
This topic has been closed for comments
Bastee
need help with my Razer Viper Ultimate
everytime i restart my pc or i turn off and turn on my pc my mouse will not working (razer viper ultimate), i will need to unplug and replug the dongle so my mouse get discovered. my dongle is inserted into the razer charging dock
but, if i plug the dongle directly into my pc, it will always be recognized even if i restart my pc, is there any razer dock firmware issue happened here?
Hey there! Thanks for posting your concern here. There's no available firmware for the Razer charging dock. I recommend connecting the Razer Viper Ultimate directly to your computer's USB ports. You can check under services.msc and ensure that all Razer-related files status is set as"Started" and the startup type" to "Automatic". Also, disable the USB selective suspending at Windows power options and see if it helps. Please refer to the image below:
![](https://d20ipr4qxgu6wk.cloudfront.net/2020/06/536107_d3693d4a25fd76df2f6ee7e77cdf2ca7.png?Expires=1591481594&Signature=gxB5YtknP-y3fplIu22F2P0kNla0EiNbUm7A0KpCyKnyFRVd7iwLkfT279pm6-TzthTPbUM-WZHhyR5~3AxsJSH8Jq8qcY3b7fztEV7DfjZvTnkF42tveFxi6NoV8kvKIvgD-U44nppr67DL3VECQlL5nNdnEVjzVExgG42cqH5QcyG28SZcYa3MgYYuiLD1A2JW0uS~QS611yxqqvwbPx1pv6O38apd51hNDEuGLPPvdy5OENXYHbu-czMvTdhU6lKyTBM~lpvGhV8IrVrfPNTn-Y7~xywI2d1At95VlPuaLGjLRw5fFjeb9qNJsj3gOhE8nEMF~3~MqTXDslQHVg__&Key-Pair-Id=APKAI5NW5F5ACBP2O7QQ)
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.