RAZER VIPER ULTIMATE, Scroll click not working! Razer Support Refused to help me! | Razer Insider
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RAZER VIPER ULTIMATE, Scroll click not working! Razer Support Refused to help me!

  • 31 August 2023
  • 1 reply
  • 80 views

Hi, half a year ago i bought a new mouse on amazon. After half a year I got a problem with the scroll click, it just stopped working. I wrote to razer support and provided all the information. They said they would try to help, but after 3 days they simply closed my request. And now when I re-enter my serial number on the support site, it tells me that the warranty period has expired. This is my 3rd razer mouse that has had the scroll click fail after a while. I feel like I will never buy another mouse from this brand that refuses to help me with the problem. Also, there is a problem that the mouse makes a strange sound, it was right from the purchase but I didn't pay attention to it, but along with the click problem, I think it's absurd. Where an 80$ mouse is giving me so much discomfort

Strange noise video 

https://www.youtube.com/shorts/X3ASljbjhkA


My Case #: 230825-001894

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1 Reply

Razer.Aero

Hey coolRazzmatazzQUARTZ862,

It is unfortunate that you went through all of that with our Support Team. If you allow me, I can submit the complaints regarding this issue. Please send me a PM with your case number and email address so I can review your contact history and send a follow up to our team. I hope to hear from you soon.


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