After using the mouse for 8 months I started having problems with the dongle until it died. I claimed the warranty and they gave me a new mouse and dongle and after a month the dongle died. The funny thing is that I updated the dongle's firmware 5 days ago before it stopped working. I tried every possible method and nothing. Please I need a hand.
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+1If it’s dead on another PC, then RMA it again.
- Razer Support
- 2388 replies
Wallasesino8 wrote:
After using the mouse for 8 months I started having problems with the dongle until it died. I claimed the warranty and they gave me a new mouse and dongle and after a month the dongle died. The funny thing is that I updated the dongle's firmware 5 days ago before it stopped working. I tried every possible method and nothing. Please I need a hand.
Hi
I would love to lend a hand and check our options for a replacement dongle. Did you get the replacement from Razer? If yes, please PM me your RMA or case reference number, and we’ll take it from there. Thanks!
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